The mobile information access experience - A user perspective

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Mobile technologies, such as mobile phones, smartphones and Palmtop computers, are in an upwards trend and earliest models of such devices are already available to end-users to communicate and access multimedia content on-the-move. As a logical outcome of this development in mobile technologies and devices, content provider companies have already started investing and piloting mobile multimedia content distribution and broadcasting technologies. Nevertheless, no matter how cutting-edge technology is and no matter how stylish the mobile devices are, the ultimate success of wireless communication technologies and devices are directly associated with the user adoption and embrace of these new equipment and technologies. In this perspective, since multimedia content, for mobile or not, is ultimately produced for the education and/or enjoyment of viewers, the user's perspective concerning the presentation quality is surely of equal importance as objective Quality of Service (QoS) technical parameters, to defining distributed multimedia quality. In order to comprehensively understand user experiences whilst accessing information using mobile devices and technologies, we investigate user-mobile device interaction and look into the surrounding issues in a uniform manner by combining multiple aspects: user initial device experience (Out-of-Box Experience), mobile information access in a real-world context, device impact on user information access and perceptually tailored multimedia content impact on user information assimilation and satisfaction. Accordingly, an extensive experimental investigation has been undertaken to see how user experiences varied based on device familiarity, device type, real-world context and variable locations. The findings has shown that the overall perception, and effectively the user information access experience, is affected and improved when multimedia content is tailored according to user device type and context. Thus highlights that the future of mobile computing necessitates two-faceted research, which should combine both a user as well as a technical perspective

Empowering geographically isolated communities with instant access to learning and training through satellite

Enabling learning for members of geographically isolated communities such as agrarian, or maritime communities presents benefits in terms of promoting regional development and cost savings for governments and companies. We present a methodology for designing a satellite and wireless based network infrastructure and learning services to support distance learning for such isolated communities. This methodology entails (a) the involvement of community members in the development of targeted learning services from an early stage and (b) a service-oriented approach to learning solution deployment. Here this methodology is applied in the context of the European research project BASE2 (BASE2 2006), in which the following two types of geographically isolated communities are considered: agrarian and maritime

Satellite-enabled educational services specification and requirements analysis based on user feedback

Advanced tele-education services provision in remote geographically dispersed user communities (such as agriculture and maritime), based on the specific needs and requirements of such communities, implies significant infrastructural and broadband connectivity requirements for rich media, timely and quality-assured content delivery and interactivity. The solution to broadband access anywhere is provided by satellite-enabled communication infrastructures. This paper aims to present such satellite-based infrastructures that are capable of addressing the core requirements of rich media educational services in remote areas. The paper proceeds to examine a set of services that will realise such satellite-based distance learning systems and to assess the targeted users’ interest in such services. The presented work is undertaken within the framework of the EU-funded Broadband Access Satellite Enabled Education (BASE2) project. Furthermore, requirements analysis, based on the Volere template (Robertson) and on user feedback, is undertaken

Satellite-enabled interactive education: scenarios and systems architectures

There are specific sectors of the economy that can benefit from satellite-based tele-education. Areas, such as maritime and agriculture, share common needs for both broadband connectivity at remote geographical areas that cannot otherwise be covered, and for innovative content for tele-education purposes. Furthermore, each area has special requirements with regard to the type of content to be delivered. In this paper we propose a set of architectural designs and case scenarios that will realise such interactive end-to-end education systems based on satellite communications. Services requirements in this setting are also identified and discussed

Satellite-based delivery of educational content to geographically isolated communities: A service based approach

Enabling learning for members of geographically isolated communities presents benefits in terms of promoting regional development and cost savings for governments and companies. However, notwithstanding recent advances in e-Learning, from both technological and pedagogical perspectives, there are very few, if any, recognised methodologies for user-led design of satellite-based e-learning infrastructures. In this paper, we present a methodology for designing a satellite and wireless based network infrastructure and learning services to support distance learning for such isolated communities. This methodology entails (a) the involvement of community members in the development of targeted learning services from an early stage, and (b) a service-oriented approach to learning solution deployment. Results show, that, while the technological premises of distance learning can be accommodated by hybrid satellite/wireless infrastructures,this has to be complemented with (a) high-quality audio–visual educational material, and (b) the opportunity for community members to interact with other community members either as groups (common-room oriented scenarios) or individuals (home-based scenarios), thus providing an impetus for learner engagement in both formal and informal activities

The mobile information access experience : a user perspective

Mobile technologies, such as mobile phones, smartphones and Palmtop computers, are in an upwards trend and earliest models of such devices are already available to end-users to communicate and access multimedia content on-the-move. As a logical outcome of this development in mobile technologies and devices, content provider companies have already started investing and piloting mobile multimedia content distribution and broadcasting technologies. Nevertheless, no matter how cutting-edge technology is and no matter how stylish the mobile devices are, the ultimate success of wireless communication technologies and devices are directly associated with the user adoption and embrace of these new equipment and technologies. In this perspective, since multimedia content, for mobile or not, is ultimately produced for the education and/or enjoyment of viewers, the user's perspective concerning the presentation quality is surely of equal importance as objective Quality of Service (QoS) technical parameters, to defining distributed multimedia quality. In order to comprehensively understand user experiences whilst accessing information using mobile devices and technologies, we investigate user-mobile device interaction and look into the surrounding issues in a uniform manner by combining multiple aspects: user initial device experience (Out-of-Box Experience), mobile information access in a real-world context, device impact on user information access and perceptually tailored multimedia content impact on user information assimilation and satisfaction. Accordingly, an extensive experimental investigation has been undertaken to see how user experiences varied based on device familiarity, device type, real-world context and variable locations. The findings has shown that the overall perception, and effectively the user information access experience, is affected and improved when multimedia content is tailored according to user device type and context. Thus highlights that the future of mobile computing necessitates two-faceted research, which should combine both a user as well as a technical perspective.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Infotainment across access devices: the perceptual impact of multimedia QoS

The introduction of multimedia on pervasive and mobile communication devices raises a number of perceptual quality issues. However, limited work has been done examining the 3-way interaction between use of equipment, user perceptual quality and quality of service. Our work measures user perceptual quality with the quality of perception (QoP) metrics which comprises levels of informational transfer (objective) and user satisfaction (subjective) when users are presented with multimedia video clips at three different frame rates, using four different display devices. Finally, our results will show that variation in frame-rate does not impact a user’s level of information assimilation (IA), however, does impact a users’ perception of multimedia video ‘quality’